Refund policy

 

REFUND & RETURN POLICY

Effective Date: September 6, 2026

Thank you for choosing SJ Custom Apparels LLC. Because most of our products are custom-made, personalized, printed, or embroidered specifically for each customer, our return and refund policies differ from those of traditional retail stores.

By placing an order with SJ Custom Apparels LLC, you agree to the following policy.

CUSTOM & PERSONALIZED ORDERS

All custom and personalized products are considered FINAL SALE once production has started, except when SJ Custom Apparels makes a verified production error or as otherwise required by law.

This includes:

  • Custom T-shirts
  • DTF printed apparel
  • Embroidered apparel
  • Hats
  • Polos
  • Jackets
  • Hoodies and sweatshirts
  • Personalized merchandise
  • Custom DTF transfers
  • DTF gang sheets
  • Custom-designed products
  • Special-order garments

Because these products are created specifically for the customer, they generally cannot be returned, exchanged, or resold.

DESIGN & ARTWORK APPROVAL

Customers are responsible for reviewing all artwork proofs before approval.

Please carefully verify:

  • Spelling
  • Names
  • Numbers
  • Dates
  • Colors
  • Design elements
  • Placement
  • Quantities
  • Other personalization

Once a customer approves a design and production begins, SJ Custom Apparels is not responsible for errors that were visible in the approved artwork.

CUSTOMER ORDERING ERRORS

Refunds, exchanges, or replacements will generally not be provided when the order was produced correctly but the customer:

  • Ordered the wrong size;
  • Selected the wrong garment color;
  • Provided an incorrect name, date, or number;
  • Submitted incorrect artwork;
  • Approved incorrect artwork;
  • Ordered an incorrect quantity;
  • Changed their mind; or
  • No longer needs the merchandise.

SJ CUSTOM APPARELS PRODUCTION ERRORS

If SJ Custom Apparels makes a verified production error, contact us within 3 business days after receiving your order.

Depending on the circumstances, we may:

  • Reprint the affected product;
  • Re-embroider or replace the affected product;
  • Correct the problem; or
  • Refund the affected portion of the order.

The appropriate remedy will depend on the nature of the error.

REPORTING A PROBLEM

Please provide clear photographs showing the issue.

Do not wear, wash, alter, repair, press, or otherwise modify merchandise before we have had an opportunity to review the claim.

Products that have been worn, washed, or altered may not qualify for replacement unless the problem was a hidden production defect that could not reasonably have been identified beforehand.

SIZING

Customers are responsible for selecting the correct garment size.

Sizing may vary between garment brands and styles. Size charts are approximate manufacturer guidelines.

A garment fitting differently than expected is not considered a production defect when SJ Custom Apparels supplied the size ordered by the customer.

COLOR VARIATIONS

Colors displayed on phones, tablets, monitors, and other screens may not exactly match printed colors, thread colors, or garment colors.

Minor color differences are normal and are not considered defects.

CUSTOMER-SUPPLIED GARMENTS

Customer-supplied garments are decorated at the customer’s risk.

While reasonable care is taken, printing and embroidery involve heat, pressure, machinery, needles, adhesives, inks, and other processes.

SJ Custom Apparels is not responsible for replacing customer-supplied garments damaged because of hidden garment defects, fabric characteristics, heat sensitivity, dye migration, manufacturer defects, coatings, or similar conditions outside our reasonable control.

DEPOSITS & DESIGN FEES

Unless otherwise stated in writing, design fees are non-refundable once design work begins.

Deposits used to reserve production time, purchase materials, or begin custom work may become non-refundable once those costs have been incurred or work has begun, subject to applicable law.

ORDER CANCELLATION

Contact SJ Custom Apparels immediately if you need to cancel an order.

If production has not started and materials have not been ordered, we will determine whether the order can be canceled.

Once custom production begins, cancellation may no longer be available.

SHIPPING DELAYS

This final-sale policy does not eliminate any cancellation or refund rights customers may have when an online order cannot be shipped within the promised timeframe.

When applicable, customers will be notified of qualifying shipping delays and given the opportunity to consent to the delay or cancel the affected unshipped merchandise for a refund.

CONTACT

Questions or claims regarding an order should be submitted through the contact information provided at:

www.sjcustomapparels.com

SJ Custom Apparels LLC
Mobile, Alabama