Terms of service

TERMS OF SERVICE

Effective Date: September 6, 2026

These Terms of Service (“Terms”) govern purchases, custom orders, services, and use of the SJ Custom Apparels LLC website and related ordering services.

By visiting our website, submitting an order, paying an invoice or deposit, approving artwork, or purchasing products or services from SJ Custom Apparels LLC (“SJ Custom Apparels,” “we,” “us,” or “our”), you agree to these Terms.

1. BUSINESS INFORMATION

SJ Custom Apparels LLC provides custom apparel decoration and related services, including DTF printing, embroidery, custom apparel, gang sheets, and other personalized products.

Website: www.sjcustomapparels.com

2. CUSTOM ORDERS

Most products produced by SJ Custom Apparels are customized specifically for the customer.

Customers are responsible for providing accurate information when placing an order, including:

  • Names
  • Dates
  • Sizes
  • Quantities
  • Garment colors
  • Print colors
  • Placement instructions
  • Artwork
  • Spelling
  • Numbers
  • Personalization information
  • Other specifications requested for the order

SJ Custom Apparels is not responsible for errors submitted or approved by the customer.

Once production has started, changes may not be possible.

If a change can be accommodated after production has started, additional charges may apply.

3. ARTWORK APPROVAL

When SJ Custom Apparels provides an artwork proof or mockup, the customer is responsible for reviewing the entire design before approving it.

Approval confirms that the customer has reviewed and accepted:

  • Spelling
  • Names and numbers
  • Dates
  • Colors
  • Artwork
  • Design layout
  • General placement
  • Other visible design elements

Once artwork is approved and production begins, SJ Custom Apparels is not responsible for errors that were visible in the approved proof.

Any requested changes after approval may result in additional design, material, printing, embroidery, or production charges.

4. DESIGN FEES

Design fees compensate SJ Custom Apparels for the time required to create, modify, prepare, or recreate custom artwork.

Unless otherwise stated in writing, design fees are non-refundable once design work has begun.

Payment of a design fee does not automatically transfer ownership of SJ Custom Apparels’ original design files, editable files, production files, or other intellectual property to the customer.

5. DTF PRINTING & GANG SHEETS

Customers submitting print-ready artwork or gang sheets are responsible for ensuring their files are properly prepared before submission.

Customers should verify:

  • Artwork dimensions
  • Resolution
  • Transparency
  • Spelling
  • Colors
  • Image quality
  • Gang sheet layout
  • Quantity
  • Proper spacing between designs

SJ Custom Apparels is not responsible for poor print quality caused by low-resolution, pixelated, blurry, improperly prepared, or otherwise defective customer-supplied artwork.

Colors displayed on phones, tablets, computer monitors, or other screens may differ from the colors produced during printing.

Minor variations in color are normal and are not considered defects.

6. EMBROIDERY

Embroidery pricing may vary depending on stitch count, design complexity, garment type, placement, thread requirements, and other production factors.

Some designs may require modification or digitization before they can be embroidered.

Exact reproduction of extremely small text, fine details, gradients, photographic artwork, or certain effects may not be possible with embroidery.

Reasonable production variations in stitch placement, thread appearance, and positioning are considered normal.

7. CUSTOMER-SUPPLIED GARMENTS

SJ Custom Apparels may accept customer-supplied garments at our discretion.

Decoration involves machinery, heat, pressure, needles, inks, adhesives, and other production processes. Although reasonable care is taken, customer-supplied garments are processed at the customer’s risk.

SJ Custom Apparels is not responsible for replacing customer-supplied garments damaged because of hidden defects, fabric characteristics, manufacturer defects, coatings, dye migration, heat sensitivity, or other conditions outside our reasonable control.

Customers should provide extra garments when possible for large or critical orders.

8. PAYMENTS

Payment requirements may vary depending on the order.

SJ Custom Apparels may require:

  • Full payment before production;
  • A deposit before production; or
  • Payment according to terms stated on an invoice or written quote.

Production does not begin until all required deposits, artwork approvals, information, and materials have been received.

Any remaining balance must be paid according to the invoice or agreement provided for the order.

Orders will not be released until all amounts due have been paid.

9. DEPOSITS

Unless otherwise stated in writing, deposits used to reserve production time or begin custom work are non-refundable once work, purchasing, design preparation, or production has started.

Deposits are applied toward the customer’s order balance unless otherwise stated.

10. CANCELLATIONS

Because many products are custom-made, orders cannot necessarily be canceled after payment.

Cancellation requests must be made as soon as possible.

If garments, supplies, transfers, artwork, digitizing, or other materials have already been purchased or production has started, some or all payments may be non-refundable.

SJ Custom Apparels will determine the refundable portion, if any, based on the stage of the order at the time cancellation is requested.

11. CUSTOM PRODUCT RETURNS & REFUNDS

Custom and personalized merchandise is generally final sale.

We do not provide refunds or replacements because a customer:

  • Ordered the wrong size;
  • Selected the wrong color;
  • Submitted incorrect information;
  • Approved incorrect artwork;
  • Changed their mind;
  • No longer needs the order;
  • Missed an event or deadline for reasons outside our control; or
  • Does not like an element that was accurately represented in an approved proof.

If SJ Custom Apparels makes a verified production error, we will determine an appropriate remedy, which may include correcting, replacing, reprinting, or refunding the affected portion of the order.

12. REPORTING ORDER PROBLEMS

Customers should inspect their orders immediately upon receipt.

Any claim involving incorrect merchandise, printing errors, embroidery errors, shortages, or other production issues should be reported to SJ Custom Apparels within 3 business days of receiving the order.

Customers may be required to provide photographs and retain the affected products while the claim is reviewed.

Do not discard, alter, wear, wash, or otherwise modify merchandise involved in a claim before contacting us.

13. GARMENT SIZING

Garment sizes can vary between manufacturers, brands, styles, and product lines.

Size charts are provided as a reference when available.

SJ Custom Apparels is not responsible for garments that do not fit when the correct size ordered by the customer was supplied.

Customers ordering for groups are responsible for confirming individual sizes before submitting the final order.

14. TURNAROUND TIMES

Turnaround times are estimates unless SJ Custom Apparels specifically guarantees a completion date in writing.

Production time may be affected by:

  • Order volume
  • Garment availability
  • Supplier delays
  • Shipping delays
  • Equipment problems
  • Artwork revisions
  • Customer response times
  • Weather
  • Power or utility interruptions
  • Other circumstances outside our reasonable control

Customers should place time-sensitive orders sufficiently in advance.

15. RUSH ORDERS

Rush service is subject to production availability.

Additional rush charges may apply.

Acceptance of a rush order does not eliminate circumstances outside our reasonable control, including supplier or carrier delays.

16. PICKUP

Customers selecting local pickup are responsible for retrieving their orders during the pickup arrangements provided by SJ Custom Apparels.

Pickup times may change depending on production volume or unforeseen circumstances.

Customers should wait until they receive confirmation that their order is ready before attempting pickup.

17. SHIPPING

When shipping is requested, customers are responsible for providing a complete and accurate shipping address.

SJ Custom Apparels is not responsible for delivery delays, incorrect addresses provided by customers, or carrier-related issues outside our reasonable control.

Any carrier claim will be handled according to the applicable carrier’s policies.

18. ABANDONED ORDERS

Completed orders that remain unclaimed for an extended period may be considered abandoned.

SJ Custom Apparels may dispose of or donate merchandise that has not been picked up within 60 days after the customer has been notified that the order is ready.

Payments made toward abandoned custom orders are non-refundable.

19. COPYRIGHTS, TRADEMARKS & CUSTOMER-SUPPLIED ARTWORK

Customers are responsible for ensuring they have permission or legal authority to reproduce any artwork, photograph, logo, trademark, character, name, design, or other intellectual property submitted to SJ Custom Apparels.

By submitting artwork, the customer represents that they have the necessary rights or permission for SJ Custom Apparels to reproduce it for their order.

The customer agrees to be responsible for claims arising from unauthorized materials supplied or specifically requested by the customer.

SJ Custom Apparels reserves the right to refuse any design or order.

20. SJ CUSTOM APPARELS ARTWORK

Original artwork, concepts, graphics, layouts, digitized embroidery files, production files, and designs created by SJ Custom Apparels remain the property of SJ Custom Apparels unless ownership rights are specifically transferred in writing.

Purchasing a finished product does not automatically provide the customer with editable artwork, source files, embroidery files, or production files.

21. PHOTOGRAPHY & PORTFOLIO USE

Unless otherwise agreed, SJ Custom Apparels may photograph completed products and use those photographs to display examples of our work on our website, social media pages, advertisements, portfolio, or other marketing materials.

Customers may request that private, memorial, surprise, confidential, or otherwise sensitive orders not be posted publicly.

22. PRODUCT AVAILABILITY

Garment brands, colors, sizes, and styles are subject to supplier availability.

If a requested product becomes unavailable, SJ Custom Apparels may contact the customer to approve an alternative product.

We will not knowingly substitute a materially different garment without customer approval when the substitution would significantly affect the order.

23. NATURAL PRODUCTION VARIATIONS

Custom apparel production is not an exact process.

Minor differences may occur between garments or production runs, including variations in:

  • Print positioning
  • Embroidery positioning
  • Ink or transfer color
  • Thread appearance
  • Garment shade
  • Print dimensions
  • Manufacturer construction

Reasonable variations that do not materially affect the overall appearance or function of the product are not considered defects.

24. CARE OF DECORATED GARMENTS

Customers are responsible for following recommended garment and decoration care instructions.

Damage caused by improper washing, excessive heat, bleach, ironing directly over decorations, improper drying, or other misuse is not considered a manufacturing defect.

25. REFUSAL OF SERVICE

SJ Custom Apparels reserves the right to refuse or cancel an order when reasonably necessary, including orders involving unlawful material, suspected fraud, abusive conduct, intellectual-property concerns, production limitations, or requests we cannot reasonably fulfill.

If SJ Custom Apparels cancels an order before production for reasons unrelated to customer misconduct, any appropriate refund will be issued for the unfulfilled portion of the order.

26. WEBSITE INFORMATION

We attempt to provide accurate product descriptions, pricing, availability, and other information.

However, typographical errors, pricing errors, technical errors, or inaccuracies may occasionally occur.

SJ Custom Apparels reserves the right to correct errors and cancel or modify affected orders when legally permitted.

If an order must be canceled because of an error on our part, amounts paid for the canceled portion will be refunded.

27. THIRD-PARTY SERVICES

Our website may use third-party providers for services such as payment processing, financing, shipping, website hosting, or other functionality.

Use of those services may also be subject to the third party’s own terms and privacy policies.

SJ Custom Apparels does not control third-party service providers and is not responsible for their independent acts or omissions except where required by law.

28. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, SJ Custom Apparels LLC will not be liable for indirect, incidental, special, consequential, or similar damages resulting from the use of our products or services.

For a claim relating to a particular order, SJ Custom Apparels’ total liability will not exceed the amount actually paid to SJ Custom Apparels for the affected products or services, except where applicable law requires otherwise.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

29. INDEMNIFICATION

To the extent permitted by law, customers agree to indemnify and hold harmless SJ Custom Apparels LLC from third-party claims arising from customer-supplied artwork, logos, photographs, trademarks, copyrighted material, instructions, or other content when the customer did not have authorization to use or reproduce such material.

30. GOVERNING LAW

These Terms are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.

Any dispute concerning these Terms or an order placed with SJ Custom Apparels will be handled in accordance with applicable Alabama and federal law.

31. CHANGES TO THESE TERMS

SJ Custom Apparels may update these Terms periodically.

The version posted on our website at the time an order is placed will generally apply to that transaction unless otherwise required by law or agreed in writing.

32. CONTACT

Questions regarding these Terms of Service or an order should be directed to SJ Custom Apparels LLC through the contact methods provided on our website.

SJ Custom Apparels LLC
Mobile, Alabama
www.sjcustomapparels.com

By submitting an order, making payment, paying a deposit, or approving artwork, the customer acknowledges that they have reviewed and agreed to the applicable terms and policies of SJ Custom Apparels LLC.

This is substantially more specific to your operation than a generic ecommerce TOS. Before publishing it, I recommend having an Alabama attorney review the limitation of liability, indemnification, abandoned-order, and governing-law provisions. Those are the sections where state law matters most.

I can also draft a matching Refund & Return Policy, Privacy Policy, Shipping/Pickup Policy, and DTF/Custom Order Policy so all of the policies on your Shopify site use consistent language.